- We regret that there can be no refund for ‘no show’ customers.
- ALL booking alterations, no matter how minor incur a £10 admin fee.
- Cancellations notified in writing, at least four weeks before the booked date will be refunded less a £10 admin fee; shorter notice cancellations are not entitled to a refund but the Spa Valley Railway will try to re-sell the tickets.
Cancellations in writing must be sent to our Customer Service Team by email.
If you wish to make an alteration, please note it is a £10 admin fee and we must be contacted with at least 4 weeks notice.