Refunds, Cancellations & Changes to Bookings

Spa Valley Railway » Refunds, Cancellations & Changes to Bookings

  • We regret that there can be no refund for ‘no show’ customers.
  • ALL booking alterations, no matter how minor incur a £10 admin fee.
  • Cancellations notified in writing, at least four weeks before the booked date will be refunded less a £10 admin fee; shorter notice cancellations are not entitled to a refund but the Spa Valley Railway will try to re-sell the tickets.

Cancellations in writing must be sent to our General Manager's PA here or by post:

Matt Futter

PA to the General Manager

West Station
Tunbridge Wells

If you wish to make an alteration, please note it is a £10 admin fee and our General Manager's PA must be contacted with at least 4 weeks notice.

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