Gift Vouchers & Experiences & FAQ

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Gift Vouchers & Experiences

If you are looking for a treat for yourself or a gift for someone special our friends at Virgin Experience Days have a fantastic range of Vouchers & Experiences to choose from. You can browse the current range here.

Groupon also offer vouchers for travel on the Spa Valley Railway. Click here for more details.

FAQ:

How do I book my Virgin Experience?

  • Virgin Vouchers for 'Standard Travel for Two' do not require pre booking. Simply check the date you wish to visit is a green timetable day on our calendar. Bring your voucher to the Ticket Office when you arrive.
  • For all other Virgin Vouchers and Experiences, pre booking is essential. Currently this cannot be done online but we are working to make this possible in the future. Please call us on 01892 537715 to book. Please have your voucher number and pin ready when you call.  

How do I use a Groupon Voucher?

Groupon Vouchers can only be redeemed through the Groupon website. On the Groupon booking page you can choose your train time from the available options. Groupon Vouchers must be redeemed/booked in advance. The Groupon deal offers signifigant discounts against our standard fares but as a result has a number of restrictions that are clearly detailed on the Groupon website. To avoid disapointment please check the restrictions carefully before your visit. Customers arriving without pre booking will be unable to use their voucher and would be charged the standard fare for that day. Visit Groupon website here

I have a voucher from Activity Superstore/Debenhams/Argos, how do I book?

Unfortunately vouchers issued by or on behalf of Activity Superstore are not valid for travel on the Spa Valley Railway, we were listed as a participating location in error. We are unable to discuss any aspect of these vouchers. For help contact Activity Superstore here.

Didn't find the answer to your question?

This page is still under development and will be added to reguarly. If you still have a question or concern about a voucher or an experience you can Message us on Facebook or click here to send us an email.

 

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