Virgin Experience Day Vouchers

Virgin Experience Days, Acorne PLC and lastminute.com

Please see our FAQ below the booking information if you have any queries as these may be answered below. 

How to book:

1. Click on the link for your voucher type for booking details.
2. If your voucher type is a type SVSAT or type SVR1N, it is best to check which dates you can redeem your voucher before making your booking with us, as the hotel may have limited availability for you to book their part of your experience.
3. When on the page please select the date you wish to travel on. Do note that for a 'Travel for Two' voucher (types SVR1N, SVSAT and SVST2 only), you should only select one ticket - for other voucher types, select the appropriate size party relative to your voucher (for SVVS2 or SVS2C, please select two adult tickets, for SVVS4, please select four adult tickets).
4. Follow through our website to the 'Checkout' page. You will see a cost to pay on the 'Your Shopping Cart' screen - this is normal, you will not be charged as long as you correctly redeem your voucher in the next step.
5. You will be presented with a page that asks you to enter your email address and, just below this (in the Gift Voucher space), you will also be required to enter your Voucher Serial Number and PIN Number.
6. Once these details have been entered you must click 'redeem voucher' before moving on - this will ensure no costs are charged to you. The website should respond back with 'Your voucher has been processed'.
7. Once this has been done then you will be able to enter your details and follow through the rest of our standard process for booking - you need to click Submit Order to Us at the bottom of the page for your booking to go through.

FAQ:
How do I book my Virgin Experience?

Follow the Virgin Experience days link above.

Where do I come for my experience?

Please see this link for details of where we are and how to get to us by car, bus or National Rail train service.

What time can I travel?

E-Tickets for travel only are valid all day on all services on the date of travel unless advertised elsewhere. On-train dining events (SVS2C, SVVS2 and SVVS4 vouchers) can be used on other services on the date of travel, but the food service only takes place on the booked train services.

The website is advising I have to pay?

A cost will appear on the 'Your Shopping Cart' screen however, as long as your voucher is redeemed at Checkout, you won't be charged once you click Submit Order to Us at Checkout.

I have more than one travel for two voucher - how do I book?

Please book each voucher separately following the guidance above.

I have a SVSAT voucher in two parts - how do I book?

The SVSAT voucher has two serial numbers and two PIN codes. The part ending in /1 can be booked using the links above. The part ending in /2 is for your Afternoon Tea and your Virgin Experience Days voucher provider will provide guidance on how to redeem this.

I have a SVR1N voucher in two parts - how do I book?

The SVR1N voucher has two serial numbers and two PIN codes. The part ending in /2 can be booked using the links above. The part ending in /1 is for your hotel stay and your Virgin Experience Days voucher provider will provide guidance on how to redeem this.

My voucher code expires soon, can it be extended or exchanged?

You will need to contact your voucher provider for assistance with this. Their help page here may be of assistance, you can also contact them via Live Chat. Please note we cannot redeem expired vouchers and we cannot extend voucher validity dates ourselves.

I've redeemed my Travel for Two voucher - what time trains can I travel on?

Unless stated otherwise, trains will operate to our standard timetable at this link and you can travel on any train as part of your voucher, including breaking your journey.

I've redeemed my voucher but not received an e-ticket?

Please check your spam/junk folder for your email service as they sometimes are routed there.

Please also note that after redeeming your voucher as per step 5 above, you must also complete the rest of checkout and click Submit Order to Us at the bottom of the page for your order to be processed - you'll see a six digit booking reference on the screen if your booking has been successful.

I am trying to book a SVS2C voucher but you have no availability - what can we do?

Virgin Experience Days do offer a different voucher (link here) which doesn't come with the Cream Tea should you wish to just travel with us, or an alternative dining event voucher (link here) which does offer an off-train dining experience.

To exchange your voucher for an alternative voucher, please contact Virgin Experience Days through their website by vising the MyVoucher section of their website, and selecting the Exchange your Voucher option within.

Further guidance on exchanging your Virgin Experience Days voucher can be found at this link

Alternatively, you can use the Live Chat functionality available on the Virgin Experience Days website to ask them for further assistance.

I am trying to book a SVVS2 or SVVS4 voucher but you have no availability - what can we do?

To exchange your voucher for an alternative voucher, please contact Virgin Experience Days through their website by vising the MyVoucher section of their website, and selecting the Exchange your Voucher option within. There are alternative experiences (link here) which would allow you to still travel with us and enjoy an alternative dining option off train.

Further guidance on exchanging your Virgin Experience Days voucher can be found at this link

Alternatively, you can use the Live Chat functionality available on the Virgin Experience Days website to ask them for further assistance.

If you still have a question or concern about a voucher or an experience you can click here to send us an email.

Disclaimer: The company logos featured on this page are copyright of their respective owners. The Spa Valley Railway creates no claim and takes no credit for the logo images featured on this page unless otherwise noted. All logo's featured are copyright of the voucher supplier and will link back to the respective owners website where appropriate.

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