Spa Valley Railway » Terms & Conditions

Terms & Conditions

These terms and conditions apply to the use of this website (the "Website"). Please read these terms and conditions carefully. Your use of the Website is confirmation that you have understood and agreed to be bound by all of these terms and conditions. Spa Valley Railway may suspend your use of this site immediately if you do not comply with these terms and conditions.

The Website is communicated by and is the property of Spa Valley Railway, and all the material on this Website is subject to copyright with all rights reserved.

Use of the Website
Users may not link any other website to the Website without obtaining the prior written consent of Spa Valley Railway. Users must also not use the Website in a way which causes or may cause:

Access to the Website is not open to persons resident in, or citizens of, any territory outside of the United Kingdom where to allow such access would require any registration, filing, application for any license or approval or other steps to be taken by Spa Valley Railway in order to comply with local laws or other regulatory requirements in such overseas territory. We make no representation that any material contained on this Website is appropriate for any jurisdiction other than the United Kingdom. The server on which this Website is maintained is located in England and the information delivered via the site is deemed to have been delivered in England.

Refunds & Cancellations

Commercial Manager
West Station
Tunbridge Wells
Kent
TN25QY

In the event the Spa Valley Railway has to cancel a service we will contact customers at the earliest opportunity however the Spa Valley Railway cannot be held accountable or responsible for travel, accomodation or other expenses associated with any cancellation or visit. We strongly recommend you take out Travel Insurance.

Steam trains
Whilst every effort is made to haul those services advertised with a steam locomotive and also our coaches as described in any text publicised there may be the need to use a heritage 1960s diesel locomotive or other carriages subject to necessity.

The Spa Valley Railway reserves the right to make such changes for whatever reason without prior notice being given.

No Offer
The Website is for informational purposes only. Nothing in the Website should be construed as an offer, invitation or general solicitation to buy or sell any investments or securities, provide investment advisory services or to engage in any other transaction, and must not be relied upon in connection with any investment decision.

No Advice
The information on the Website, including all opinions or other content, is not intended to and does not constitute financial, accounting, tax, legal, investment, consulting or other professional advice or services, but is for information purposes only.

Disclaimer
No warranty, condition or undertaking or term, either express or implied, is given that the information or opinions contained in this website are accurate, reliable or complete or as to the freedom of this site from defects, viruses, malicious programs or macro or as to the appropriateness of the content of the Website for any use which the recipient may choose to make of it. The information published on the Website is provided as a convenience to visitors and should be used for informational purposes only and is subject to change without notice. If you require additional information, you should contact appropriate Spa Valley Railway personnel.

YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR THE USE TO WHICH YOU PUT THE WEBSITE AND ALL THE INFORMATION YOU OBTAIN FROM IT AND THAT ALL WARRANTIES, CONDITIONS, UNDERTAKINGS, REPRESENTATIONS AND TERMS, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to the Website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any direct, special, consequential or indirect or punitive damages, losses, costs or expenses and any loss of profit incurred by you, whether arising in tort, contract or otherwise, and arising out of or in connection with your access to or use of, or inability to use, the Website or use of any material on the Website even if we have been advised of the possibility of such damage. In addition, no liability can be accepted by us in respect of any changes made to the content of this Website by unauthorised third parties.

In addition, any software which may be offered by the site from time to time is downloaded at your own risk. If you are in any doubt as to the suitability of this software for your computer, it is recommended that you obtain specialist advice before downloading it.

We provide no warranty that the Website will be available at any time. We will attempt to correct all faults as soon as we reasonably can. Spa Valley Railway makes no representations or warranties in particular as to the accuracy, currency or completeness of any information contained on the Website and may change the information at any time without notice.

Copyright
The content of the Website is subject to copyright with all rights reserved. The copyright and all other rights in all of the material on the Website (including without limitation the screen displays, the content, the text, graphics and look and feel of the site) are owned by Spa Valley Railway and its licensors. You may download or print out a hard copy of such individual pages and/or sections of the Website as you may reasonably require provided that this is for private, non-commercial or domestic use only and that you do not remove any copyright or other proprietary notices. Any downloading or other copying from the Website will not transfer title to any software or material to you. You may not reproduce (in whole or in part), transmit (by electronic means or otherwise), modify, link into or use for any public or commercial purpose the Website without our prior written permission. Any unauthorised reproduction or use of the Website or the information presented therein may be the subject of prosecution, particularly for infringement of copyright. Any rights not expressly granted in these terms are reserved.

Links to External Sites
The Website may contain links to or from other websites over which Spa Valley Railway has no control. These linked sites are for your convenience only and you access them at your own risk. We are not responsible for the content of any linked sites. We do not in any way endorse the linked sites. Links to the Website may not be included in any other website without the prior written consent of Spa Valley Railway. We will not be responsible for the content of any advertising that may appear on our site nor for its compliance with any applicable laws or regulations.

Security
You should be aware that the internet, being an open network, is not secure. If you choose to send any electronic communications to us by means of this Website, you do so at your own risk. We cannot guarantee that such communications will not be intercepted or changed or that they will reach the intended recipient safely.

No Representation or Warranty
No representation, warranty or guarantee or any kind, express or implied, is given by Spa Valley Railway.

Content
While we use reasonable endeavours to obtain information from sources which we believe to be reliable and to ensure that the information on the Website is up to date and accurate, Spa Valley Railway makes no representation or warranty that the information or opinions contained on the Website are accurate, reliable or complete. The information and opinions contained on the Website are provided by Spa Valley Railway for personal use and for informational purposes only. You are solely liable for any use you may make of this information. Spa Valley Railway makes no representation, warranty, condition, undertaking or term, whether express or implied, as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness or freedom from viruses of the content contained on the Website or that such content will be accurate, up to date, uninterrupted or error fee. Whilst we take every care to ensure that the standard of the Website remains high and to maintain the continuity of it, the internet is not always a stable medium and errors, omissions, interruptions of service and delays may occur at any time, for which Spa Valley Railway accepts no responsibility.

Changes to the Terms
Changes are periodically made to the information on the Website and to these terms and conditions and these changes will be incorporated in new editions of this site. Spa Valley Railway reserves the right to alter or amend any information set out in the Website and these terms and conditions without notice. If you use the Website after Spa Valley Railway has posted the changes, you will be bound by the new terms. You should therefore ensure that you read the terms and conditions each time you use the Website.

Trademarks
Spa Valley Railway does not give persons accessing the Website permission to use any trade mark contained in the Website. Unauthorised use may constitute an infringement of the relevant owner's rights.

Severability
If any part of these terms and conditions is, at any time, found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms and conditions. These terms and conditions shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable whilst preserving their intent or, if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties intent. Any such invalid or unenforceable part or parts shall be severable from these terms and conditions in any other jurisdiction and the validity of the part(s) in question shall not be affected thereby.

Assignment
You may not assign, sub-licence or otherwise transfer any of your rights under these terms and conditions.

Government Law and Jurisdiction
These terms and conditions, your use of the Website, and all matters connected with them (whether contractual or non-contractual) are governed by and shall be construed in accordance with the law of England and Wales and shall be subject to the exclusive jurisdiction of the English courts. If you access the Website from outside the UK you are responsible for ensuring compliance with any local laws relating to access.

Santa Special Terms & Conditions

The Spa Valley Railway is owned & operated by the Wealden Railway Co. Ltd, reference to the Spa Valley Railway in these Terms, Conditions & Information also includes the Wealden Railway Co. Ltd in full.

  1. All Santa Special trains depart from Eridge Station unless otherwise advised. They do not depart from any other Spa Valley Railway station; it is the responsibility of the customer to arrive at Eridge Station in good time for their booked departure. We advise arriving a minimum of 15 minute prior to your train’s departure. The time shown on your ticket is the trains booked departure time and we are not able to wait for late comers.
  1. In the event of inclement weather, the Spa Valley Railway will always endeavour to operate its train service, all the while trains operate the Spa Valley Railway will not offer a change of date or refunds to customers. In the event of the railway being closed due to poor weather then a refund or exchange of date will be offered to the customer.
  1. In the event of extreme weather and services being cancelled the Spa Valley Railway will contact customers by email at the earliest opportunity. The Spa Valley Railway recommends if you are travelling a great distance to book Travel Insurance. The Spa Valley Railway cannot be held accountable or liable for any travel, accommodation or otherwise expenses incurred by customers.
  1. Customers select their seats at the time of booking, the Spa Valley Railway will not alter seat allocations without good reason and if required to do so will contact the customer to advise them. The seat allocations chosen by the customer will be shown on their eTicket.
  1. Customers when selecting their seats should ensure that the train has enough capacity for the group to be sat together. If you choose seats that are spread out over the train the Spa Valley Railway cannot and will not be able to accommodate or seat you as one booking.
  1. It is the customers responsibility to check your order before purchasing online tickets, as if you have made a mistake they cannot always be rectified after purchase. Please check your order on receipt carefully and contact us immediately if there is a mistake. 
  1. Refunds will not be made for mistakes or changes required when booking, it is the customers responsibility to ensure their booking is correct before completion.
  1. Seats are only guaranteed on trains that the customer has booked on in the seats that they have selected, if the customer misses their booked departure then the Spa Valley Railway will endeavour to accommodate you on a later train however this is at the discretion of the Commercial Manager. In the event of additional space being available then a £10 administration fee will be charged for the movement of the booking to a different train or date.
  1. The Spa Valley Railway cannot guarantee a customer will be moved onto a later train or date in the event they miss their booked departure. It is the responsibility of the customer to arrive in plenty of time at Eridge Station for their Santa Special experience.
  1. All tickets are non-refundable, non-transferable and not exchangeable.
  1. Although every effort will be made to run the trains as advertised, the Spa Valley Railway reserves the right to cancel, alter or suspend services without notice. The liability in the event of cancellation will be limited to a refund of the appropriate part of the fare. 
  1. All trains are scheduled to be hauled by a Steam Locomotive and/or Diesel Locomotive. In the event that either locomotive or crews become unavailable then an alternative will be sourced. The Spa Valley Railway reserves the right to alter these without prior warning and refunds will not be given for locomotives differing.
  1. It is the responsibility of the customer to come dressed appropriately for the time of year and for an outdoor activity, the Spa Valley Railway operates trains that are heated by Steam and not electricity, in the event a Steam locomotive is unavailable for whatever reason then the trains heating supply is not available. The Spa Valley Railway cannot be held responsible for customers being exposed to the cold weather on our platforms and our trains not being to modern day household heating. Customers should come dressed and prepared for an outdoor activity in the Winter. This activity involves being outside for part of the visit as well as inside a steam heated train (where a steam engine is attached).
  1. All activities will be supplied whenever possible, the Spa Valley Railway reserves the right to alter the activities without prior warning in the event of sickness, poor weather or otherwise.
  1. Customers are booking a seat onboard a train, they are not booking for a seat with a table, not all carriages have tables and we cannot guarantee you will have a table at your allocated seat.
  1. Wheelchair users can only be accommodated if booked in advance, please contact us directly to make arrangements. The Spa Valley Railway only has one wheelchair accessible carriage which can often sell quite quickly, and we cannot accommodate other wheelchair users.
  1. There is no wheelchair accessible ramp onto Eridge Station.
  1. Group bookings must be made in one transaction to arrange seating (if the required number of seats are available), if you wish to book for a large group then please contact us directly prior to booking so we can check if the required number of seats are available.
  1. We regret that there can be no refund or transfer to a future date for ‘no show’ customers. The Spa Valley Railway still incurs charges for its services which must be paid to our suppliers.
  1. ALL booking alterations, no matter how minor will incur a £10 admin fee.
  1. Cancellations notified in writing, at least four weeks before the booked date will be refunded less a £10 admin fee; shorter notice cancellations are not entitled to a refund and will be classified as 'no show' however the Spa Valley Railway will try to re-sell the tickets should time allow.  
  1. If you wish to make an alteration, please note it is a £10 admin fee and we must be contacted with at least 4 weeks’ notice. After this time, we reserve the right to not alter a booking.
  1. Any refunds, if they meet the criteria, once processed will take 5 to 10 days to appear in a customer’s account. 
  1. It is the customers responsibility to arrive at the Spa Valley Railway for the service they are booked on, we cannot be held responsible for missed departures or experiences, as above, no shows are not entitled to a refund or transfer.
  1. All bookings are subject to a £2 booking fee.
  1. All trains depart from Eridge Station, Groombridge and High Rocks are closed during this event. All customers must go to Eridge Station for their Santa Special experience.
  1. No pets are allowed on Santa Special services other than assistance dogs.
  1. There are no discounts available to any customer on a Santa Special.
  1. We are unable to provide Santa Special tickets for raffle, school fair or charity prizes.
  1. Babies are not allocated a seat and must sit on a parents or guardians lap during the Santa Special experience.
  1. Premium Class includes a ‘Snack Box’. This snack box is not a meal and due to the nature of the operation we cannot accommodate any dietary or allergen requirements with this service. All contents of the snack box are pre-packaged with ingredients and allergens listed. Please contact us in advance to discuss if you have any allergen concerns.
  1. A mince pie is provided for every adult and every child, there is no alternative to the mince pie and due to the intense service we are unable to accommodate dietary or allergen requirements. Please contact us in advance to discuss if you have any allergen concerns. 
  1. Eridge Station is a National Rail station, the car park provided is not the Spa Valley Railway’s. It is the customers responsibility to bring means of payment (in the form of change or a valid card for contactless payment) for the car park machine.
  1. The customer should bring a copy of their eTicket either printed or by having it visible in the email app on a mobile device or tablet.
  1. The Spa Valley Railway reserves the right to make alterations to its Santa Special service without prior notice being given. The Spa Valley Railway will not tolerate any inappropriate behaviour, verbal or physical abuse towards its staff or volunteers.
  1. On Saturday 23rd& Sunday 24thNovember 2019 our Santa Specials operate slightly differently to the other Santa Specials. On Saturday 23rd& Sunday 24thNovember 2019 a visit to Santa’s Grotto at Tunbridge Wells West is not part of the experience.
  1. On all other Santa Special days, a visit to Santa’s Grotto for photographs is part of the experience. 
  1. Prices for our 2019 Santa Specials are as follows:

 

Adult Standard

Child 2-10yrs (Boy or Girl) Standard

Adult Premium

Child 2-10yrs (Boy or Girl) Premium

Baby (Standard or Premium)

23rd November

£14.00

£12.00

N/A

N/A

£3.00

24th November

£14.00

£12.00

N/A

N/A

£3.00

30th November

£16.00

£14.00

£26.00

£21.00

£5.00

1st December

£16.00

£14.00

£26.00

£21.00

£5.00

7th December

£17.00

£15.00

£26.00

£21.00

£5.00

8th December

£17.00

£15.00

£26.00

£21.00

£5.00

14th December

£18.00

£16.00

£26.00

£21.00

£5.00

15th December

£18.00

£16.00

£26.00

£21.00

£5.00

20th December

£18.00

£16.00

£26.00

£21.00

£5.00

21st December

£18.00

£16.00

£26.00

£21.00

£5.00

22nd December

£18.00

£16.00

£26.00

£21.00

£5.00

23rd December

£18.00

£16.00

£26.00

£21.00

£5.00

24th December

£18.00

£16.00

£26.00

£21.00

£5.00

  1. Child presents are designed for children aged 2-10yrs, children between the ages of 2-15 are more than welcome to have ‘Child’ tickets purchased for them however the present may not be seen as suitable. There is no alternative to the present offered on board the train.
  1. The Grotto at Tunbridge Wells West and elsewhere at the Spa Valley Railway there are flashing lights and light displays as part of the experience. The visit to the Grotto does involve a minor queue, this queue is outside and as per the above you must dress appropriately for an outdoor activity in the Winter.
  1. In the event of any dissatisfaction with your Santa Special experience it is often easier to resolve issues on the day itself, the Spa Valley Railway will always endeavour to resolve customer dissatisfaction however if the event is run and operated as advertised, we cannot offer refunds.
  1. Bookings cannot always be changed, and they cannot be refunded. The customer MUST ensure their booking is correct, times, seats and dates online before proceeding to payment.

Dining Trains Terms & Conditions can be found by clicking this link.

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