Spa Valley Railway
All CustomersWe politely request that all users of our 'Contact Us' page only contact us if the answer to your query cannot be found below or you need re-booking on a future service. We rely on three volunteers to monitor our enquries account who also have other full time work, it may take sometime to reply to your enquiry.
We ask, please, that you do not contact the railway by telephone. Volunteers are working from home and the main Tunbridge Wells West public number is therefore not staffed so cannot be answered.
Virgin Experience Days CustomersAt the present time we are only able to accept SVST2, SVR1N, SVSAT, SVS2C 'Cream Tea' vouchers on our services. These can be booked in the normal way on this website.
Virgin Travel for Two:We can now accept travel for two on our 10:30 train from Tunbridge Wells West on most Saturday's and Sunday's from August Bank Holiday.
Saturday Evening and Sunday Luncheon:The Saturday Evening Dining (SVS2D or SVS4D) and Sunday Lunch (SVVS2 or SVVS4) trains will NOT return for the foreseeable future due to the Social Distancing measures. We are able to return some of our dining experiences as the products can be placed on the tables prior to boarding or table service is extremely limited by the nature of the service.
Unfortunately, despite various methods being discussed we have concluded, at the present time it is not possible (on a heritage train) for a 3 or 5-course meal to be provided nor it is possible to do using the usual crockery, cutlery and glassware which would detract from the product that we offer.
We are however able to offer an alternative in the form of an enhanced, three course Ploughman's Lunch on Saturday 12th September. Please click here for details and then contact us directly if you wish to book (only valid for those holding an SVSD2, SVSD4, SVVS2 or SVVS4 voucher), you may otherwise wish to wait until these services re-start, a date for which cannot be given at the present time. We are however continuing to investigate methods of re-introducing these services.
For all those with a voucher that you cannot book all we can advise you do is contact your voucher provider to discuss your options, we have sent them information advising them of the present situation. We ourselves cannot extend vouchers or book you in for a service (other than a Cream Tea which you can now book via the usual method) at the moment. If you do decide to contact the Spa Valley Railway all we are able to do is provide you with the information shown above, this is the latest update we are able to provide.
We thank you for your understanding at this extremely difficult time for our heritage railway.
COVID-19Please see here for the latest updates.
Group Bookings - for 20 or more persons when booked in advance onlyFor those contacting us regarding Group Bookings, the Spa Valley Railway offers the following discounts on Green Timetable Days only.
If you are making an enquiry for a group booking we need to know the following information to quote accurately: Date you wish to travel, the time of train you wish to travel on, the number of persons you wish to book for.
Fundraising/Raffle PrizesDue to the high volume of fundraising requests that we receive, and the fact that we are a registered charity ourselves, the Spa Valley Railway is unable to support raffles or assist with fundraising requests. We would like to take this opportunity to wish you luck with all your fundraising events. We politely request that persons do not send enquiries regarding fundraising or raffle prizes.
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