Spa Valley Railway

Contact Us

POLAR EXPRESS CUSTOMERS PLEASE READ!

YOU MUST USE THE POLAR EXPRESS CONTACT FORM FOR ENQUIRIES AND NOT THE ONE ON THIS WEBSITE. THE EVENT IS RUN BY A SEPARATE COMPANY AND AS SUCH WE ARE NOT ABLE TO HELP WITH TICKETING, CAR PARKING OR OTHER ISSUES RELATING TO THE POLAR EXPRESS.
-----------------------------------------------------------------------------------------

All Customers
Enquiries regarding any ticket bookings should be emailed to enquiries@spavalleyrailway.co.uk where our Customer Services team will be happy to assist you. Please allow up to 3 working days for responses, however we will always try to assist sooner wherever possible.

THE POLAR EXPRESS™ Train Ride at Spa Valley Railway

Please do not contact the Spa Valley Railway directly relating to this event, we are the location the event takes place rather than the organising company. If you have any ticket or booking questions we will not be able to help you. You must contact the company either via the link above or below to find the answer to your question. Thank you for your understanding. POLAR EXPRESS CONTACT FORM

Group Bookings - for 20 or more persons when booked in advance only
For those contacting us regarding Group Bookings, the Spa Valley Railway offers the following discounts on Green Timetable Days only. 

If you are making an enquiry for a group booking we need to know the following information to quote accurately: Date you wish to travel, the time of train you wish to travel on, the number of persons you wish to book for.

If you are interested in dates of dining train operation or a particular type, the quickest way to check is by clicking here, find the dining train you would like to book and scoll to the bottom of the page to see the available dates. We do not offer additional or alternative dates as there will likely already be another dining experience in our calendar. 

Please note, to secure a booking for a dining experience payment must be made in full at the time of booking. 

Fundraising/Raffle Prizes
Due to the high volume of fundraising requests that we receive, and the fact that we are a registered charity ourselves, the Spa Valley Railway is unable to support raffles or assist with fundraising requests. We would like to take this opportunity to wish you luck with all your fundraising events. We politely request that persons do not send enquiries regarding fundraising or raffle prizes.

POLAR EXPRESS CUSTOMERS
If you have reached this point you must return to the top of the page and refer to the contact form, we are not able to help you at the Spa Valley Railway with ticketing or other issues relating to the Polar Express.

Booking with vTicket