Spa Valley Railway

Contact Us

All Customers
Enquiries regarding any ticket bookings should be emailed to where our Customer Services team will be happy to assist you. Please allow up to 3 working days for responses, however we will always try to assist sooner wherever possible.


We are not able to assist with ticketing arrangements for Polar Express as these are handled via the event company themselves - please see their own website here for assistance, or follow them on Facebook via this link where they will be happy to assist you.

Missing eTickets?

If you have not received your eTickets after booking, do please check your spam/junk folder as some email providers have been marking our eTickets as possible spam.

If you have booked onto an event where seating allocation is required, these will be assigned and sent within 24 hours.

Group Bookings - for 20 or more persons when booked in advance only
For those contacting us regarding Group Bookings, the Spa Valley Railway offers the following discounts on Green Timetable Days only. 

If you are making an enquiry for a group booking we need to know the following information to quote accurately: Date you wish to travel, the time of train you wish to travel on, the number of persons you wish to book for.

If you are interested in dates of dining train operation or a particular type, the quickest way to check is by clicking here, find the dining train you would like to book and scoll to the bottom of the page to see the available dates. We do not offer additional or alternative dates as there will likely already be another dining experience in our calendar. 

Please note, to secure a booking for a dining experience payment must be made in full at the time of booking. 

Fundraising/Raffle Prizes
Due to the high volume of fundraising requests that we receive, and the fact that we are a registered charity ourselves, the Spa Valley Railway is unable to support raffles or assist with fundraising requests. We would like to take this opportunity to wish you luck with all your fundraising events. We politely request that persons do not send enquiries regarding fundraising or raffle prizes.